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protocol // P-3
P-307 clausesreviewed 17 August 2026

Refund Protocol

Five cases get the money back on sight; the list is at the top because it is the only part most readers need. Four cases never do, and those are next.

  1. P-3.1

    Money back, no argument

    • a unit that will not start, after the desk has worked the problem with you and failed;
    • the wrong unit, or the wrong clock, inside the archive;
    • a charge on record with no binary ever released against it;
    • the same order captured twice;
    • a card used without its holder’s authority, or any statute that orders the money returned.
  2. P-3.2

    Money stays

    • a losing run, or a flat one: the spec sheet, the arm page and P-4 all say so before the card frame opens;
    • a result under a benchmark — the desk’s past, never your future; P-5 spells out what one cannot be;
    • a change of mind after release, whichever way it points: regret, or preferring a different unit or clock (ask about the price difference instead);
    • nothing broken — a setup question the desk can answer by email, or a term that simply reached its last month.
  3. P-3.3

    The default

    Release is instant and cannot be undone, and so, as a rule, is the sale. P-3.1 is the whole of the exception list, and none of it is at the desk’s discretion.

  4. P-3.4

    How to ask

    Inside 14 days of the charge: one email to [email protected], the deploy token, two lines on what went wrong. A reply lands within one working day. Approved money travels back down the rail it arrived on, and the card network takes a few working days — sometimes longer — to show it.

  5. P-3.5

    Before you dispute

    A chargeback runs for weeks, costs a fee whichever way it lands, and resolves nothing that an email would not have resolved sooner. Write first; the desk would rather pay you back than argue with a bank.

  6. P-3.6

    Cooling-off

    Where your law gives a withdrawal period for digital content, placing the order is your request for immediate delivery and your acknowledgement that the period closes the moment the binary is released. Where your law will not accept that waiver, P-3.7 governs instead.

  7. P-3.7

    Statute wins

    Mandatory consumer law sits above this document and above P-1 Sale Terms. Wherever it gives you more than these clauses do, it is the one that applies.

← P-2 Unit LicenceP-4 Risk Disclosure →

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